• Free delivery within 7 to 10 days
  • Lowest prices beds online
  • Our Beds are made to Order
  • Finance available at checkout
Get 10% off your first order with discount code BONZER10

FAQs

Read our Bonzer Beds FAQs for answers to your bed and mattress queries

General Enquiries

Please email support@bonzerbeds.co.uk or visit our Contact Us page to see all the different ways you can get in touch. Alternatively, you can use the live chat option when the icon shows on the bottom right of the screen.

Our customer services team are available Monday to Friday between 9am and 5pm. It may be possible to reach a live chat team member on the website outside of these hours and over the weekend.

We aim to respond within 3 hours during office hours on working days. In some cases it may take us up to 72 hours to respond, e.g. busy periods, weekends and bank holidays.

We certainly do. You can find more information about our delivery options on the Delivery and Assembly page.

Yes, we have a wishlist option on every product page. Simply click the heart icon and the product will be added to your wishlist. Please note you will need to create an account to save your wishlist.

We encourage our customers to leave feedback and reviews, your opinions are valuable to us so we can continue to offer a great service. You can leave a review at the bottom of every product page, please note you will need to be logged in to do this as we only accept reviews from verified customers.

We are all about customising beds to your unique style and requirements. View our Optional Extras and choose from additional customisations such as different bed feet, reinforced bed frames and divan bases that can withstand more weight and higher bed frame / divan ottoman bases.

We offer significant discounts for our bulk and wholesale customers. Please email us directly at info@bonzerbeds.co.uk and one of our agents will be in touch to discuss your needs.

Orders and Account

You can place an order with us online by adding products to your basket and using our secure checkout.

You can find information about your ongoing and previous orders in the My Account area.

Orders go straight to our workshop so we’re unable to guarantee order amendments or cancellations. If you have made a mistake with your order, such as the wrong size bed, or you would like to amend the delivery address, please get in touch by emailing us with your query and order number at support@bonzerbeds.co.uk or calling 07425 253725 and we’ll do our best to help.

You can track the status of your order by visiting the My Account area and clicking on the Orders tab.

Processing means your payment has been received and your order is being fulfilled.

Completed means your order has been fulfilled and dispatched for delivery.

Authentication required means we are awaiting your action to authenticate the transaction with your card issuer.

Failed means your payment failed or was declined. Note that this status may not show immediately and instead show as Pending until verified.

Cancelled means your order has been cancelled either by Bonzer Beds or yourself.

Refunded means your order has been refunded by Bonzer Beds and no further action is required.

If you chose our standard delivery, your item(s) will be delivered within 7 to 10 working days.

If you chose express delivery, your item(s) will be delivered within 7 working days.

You can update your address by visiting the My Account area and clicking on the Address tab where you can update both your billing and delivery addresses.

You can update your information by visiting the My Account area and clicking on the Account Details tab where you can update your name, phone number, email address and password.

If you would like to delete your account please send an email to support@bonzerbeds.co.uk and we’ll get your account removed. Please note for legal purposes, we will need to keep a copy of any orders you have placed with us as well as any correspondence for up to 5 years from the date of the purchase record.

We accept payments from all major debit and credit cards, including Visa, Mastercard, American Express, and Discover. You can use your card to pay for your purchase securely on our website through Stripe, who use the best-in-class security tools and practices to maintain a high level of security.

We also accept:

Klarna Pay in 3
Klarna Pay Later
PayPal Pay in 3
PayPal Pay Later

Products and Care

Absolutely, customisation is at the heart of Bonzer Beds and we aim to provide you with beds to suit your style and requirements. We have a range of Divan bed frames and divan ottoman beds where you can customise everything including the size, fabric and colour, headboard height, ottoman options, beading and buttons. We also offer Optional Extras where you can choose from additional customisations such as different bed feet, reinforced bed frames and divan bases that can withstand more weight and higher bed frame / divan ottoman bases.

Product dimensions are specified on every product page beneath the photos and personalisation options.

We currently have a variety of fabrics on offer including Plush, Naples, Crushed Velvet and Chenille. If you would like us to use a specific fabric or colour that we do not have listed, please email us with your request and we’ll do our best to accommodate your requirements. 

Please see our Fabric Bed Care Guide page for more information.

Please see our Mattress Care Guide page for more information.

Yes, please see our Delivery and Assembly page for more information.

Absolutely. Please see our Optional Extras where you can choose from additional customisations like reinforced bed frames and reinforced divan bases that can withstand more weight.

Absolutely, please see our Optional Extras where you can choose to increase the Divan bed frame height or the divan ottoman height.

Delivery and Assembly

We offer free delivery. Please see our Delivery and Assembly page for more information and delivery options including express and assembly.

We are currently outsourcing our delivery to a local company who have a great team of delivery drivers. It should be One man or Two man deliveries.

We delivery to England, Wales, Central and Southern Scotland.

At this time we are unable to deliver to the following areas:

Scottish Highlands
Northern Ireland
Remote Islands

At this time we are unable to offer international delivery.

Once your order has been received we will get in touch to arrange a delivery date with you.

We deliver 7 days a week so it’s possible we can arrange a delivery on a specified date though this may not always be possible.

We will get in touch with you to arrange delivery of your furniture which will hopefully avoid any missed deliveries. If we have to rearrange delivery there is a £75 fee payable to the delivery driver when they arrive at your property.

If your order is still being processed and has not yet been dispatched, we may be able to change the delivery location – please note there may be an additional charge depending on the location and time frame. Please get in touch by email or call us on 07425 253725 to discuss changing delivery details.

Yes, all of our beds are flat packed and are supplied with an instructional booklet or you can opt for assembly when checking out. Read our Delivery and Assembly page for more information.

Yes, please read our Delivery and Assembly page for more information.

Returns and refunds

We offer a 12 month guarantee.

Please see our Returns and Refunds page for more information.

Please see our Returns and Refunds page for more information.

Please see our Returns and Refunds page for more information.

Please see our Returns and Refunds page for more information.

Please see our Returns and Refunds page for more information.

Please see our Returns and Refunds page for more information.

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